In-house team to improve Carrefour Drive experience

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Logo Carrefour Drive

To further develop the customer experience of their Carrefour Drive food site, Carrefour Belgium recently asked us to upscale our continuous UX support with a dedicated in-house project team. A product owner and two business analysts will be assisting Carrefour Belgium’s digital team full time with the UX enhancement of the order-to-collect site.

 

The longstanding user experience partner of Carrefour Belgium, we already handled a first redesign of the Carrefour drive.be food site in 2015, which resulted in a faster and more user-friendly interface, fluent order-to-check-out process and future-proof architecture.


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A faster website only bears fruit. Like we’ve told before: your customers’ time is your money. As your website loads faster, less people will abandon your website, they will stay longer and ultimately your bounce rate will benefit. A good performing website even impacts SEO, making sure it’ll be easier for (potential) customers to find you. A faster website improves conversion, it increases visitor satisfaction and it reduces visitor abandonment.

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