Life of a trainee at Internet Architects

Picture of Sarah, our intern, at her desk

By Sarah Goris, trainee in UX research and Project Management at Internet Architects

Heading off on adventure

Fourteen weeks ago, I took up the challenge doing an internship at Internet Architects. I arrived on 6th February as a rookie, legs shaking and my hands sweating. There I was, at the start of an educational rollercoaster. To be honest, I didn’t really know what to expect at Internet Architects or from UX in general. But one thing was for sure: an Internet Architect works for and with the end-user.

Life as an Internet Architect

As a trainee in project management and UX research, I have been working on a wide range of tasks and experienced different specializations, ideal for discovering what interests me the most. I was put in charge of my own project and its budgeting. Moreover, other project managers have given me the chance to communicate independently with some of our clients. I’ve certainly had my share of obstacles, but I think it’s pretty cool to be given this level of responsibility as an intern.

As for UX research, I quickly became involved in frequently used UX research methods and my colleagues taught me the main tricks of the trade. I even had the opportunity to attend a lecture by Gerry McGovern, the guru of Top Task Management. My very own certificate from the ‘Measuring and Optimising the Customer Experience’ masterclass was the cherry (or should I say Gerry?) on top.

Objectives and Key Results

All my tasks have been carried out under the guidance of my mentor Clovis. To make sure that these tasks are performed in the context of a specific goal, he introduced me to Objectives and Key Results (OKR). This method provides indicators for measuring progress and accomplishments. An objective is a qualitative description of an accomplishment. In my case, it describes my end goal for each month. For example, my objective for May is to finish the design phase of my own project. Key Results are 2-3 quantitative indicators that describe how to reach the objective and measure your progress. Every Monday Clovis and I check what needs to be done that week to complete the Key Results. At the end of the week we check the progress I’ve made as a percentage.

I couldn’t wish for better assistance as a trainee. The OKR method makes sure I stay on track by helping to formulate new tasks each week. I perform them as independently as possible, yet I can count on my co-workers if I need support. They let me spread my wings, but help me to get back on track if I fail. And I think that might be the coolest thing about doing an internship at Internet Architects. So many thanks, especially to Clovis, for already having taught me so much on this bumpy ride to destination UX!

Interested in a challenging internship? Let’s get in touch!

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